Welcome 2020-21 School Year!

Our Information Technology Dept is comprised of a four person team - including a dedicated HelpDesk, two Field Technicians & Sys Admin. Together, our team supports our School Board Office, School Sites & Maintenance Dept.

We strive to offer a responsive, effective & personable approach to tech support.

Quick Links

Covid-19 Health & Safety Info. Find out the latest information here.
Getting Started with Zoom?
Head to the Software & Resources section to Get Started & Download Zoom now.
Want to get going with Teams? We have Training & Learning resources, including downlink links to get you started.
Minecraft for Education. Check out our Resource page to get started with some courses or instructional videos.

Tech support for faculty

Our Information Technology Dept has a dedicated Helpdesk to assist over phone or email during instructional days. Additonally, you may use the Self Serve ticket portal as a convenient way to log your technical issues. Our HelpDesk will follow up and possibly escalate to another team member should a remote repair or visit be necessary.

HelpDesk Contact
helpdesk@sd64.org
(250) 222-7453

HelpDesk Hours
7:30am - 4:30pm Instructional Day

Self Serve Ticket
You can submit a ticket at anytime through our self-serve portal. This goes directly to our HelpDesk to review and follow up with.

Please review our OSTicket Best Practices


What we support

-All District owned hardware (Macs, PC's, Tablets, Printers & Copiers).
-Setup & creation of O365/Gsuite/faculty/student accounts/lab logins.
-Performance related issues (poor Wifi, slow internet, site outages).
-District infrastructure (Servers, switches, access points).
-Personal devices (BYOD) *We only support getting devices on our wifi network/printing capabilities may be provided.

What we don't support

-Repair (hardware or software) on personal BYOD devices.
-Software support for non-major Operating Systems (Linux, CentOS, etc).
-Backup or retention of personal data.

Working Hours

Our Information Technology team is available between 7:30am - 4:30pm Monday-Friday. Our team is not available for work outside these hours unless approved by the board or Director of Instruction & Learning Services.

Emergencies

If your school site has a technical related emergency & requires one of our team members to resolve, please contact our HelpDesk directly at helpdesk@sd64.org

Please keep in mind emergencies are generally categorized as the following:

-Total site outage (no internet)
-Server outage (access to critical School related resources)
-Time sensitive work or project hampered by non working technology
-Assistive Technology no longer working

Often our team will book weeks in advance to facilitate visits, meetings, fixes & various projects around our unique Gulf island geography. We will always do the best we can to serve you given our team size & current ticket load.

Self Serve Outage Map

You can check the self serve Outage Map of any of our School Sites here. Use username & password tech/tech for access. (WAN only)*