Our Information Technology Dept is comprised of a four person team - including a dedicated HelpDesk, two Field Technicians & Sys Admin. Together, our team supports our School Board Office, School Sites & Maintenance Dept.
We strive to offer a responsive, effective & personable approach to tech support.
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Tech support for faculty
Our Information Technology team has a dedicated Helpdesk to assist over phone or email during instructional days. If your matter is fairly urgent or you simply want some help in getting an issue resolved right away, our Helpdesk may be a great alternate to submitting a ticket. In many cases, our Helpdesk may have to escalate an issue to one of our other team members to visit your site or do some further troubleshooting.
7:30am - 4:30pm Instructional Days
Self Serve OSTicket
You can submit a ticket at anytime through our self-serve portal. This goes directly to our HelpDesk to review and follow up with.
What we support
-All District owned hardware (Macs, PC's, Tablets, Printers & Copiers).
-Setup & creation of O365/Gsuite/faculty/student accounts/lab logins.
-Performance related issues (poor Wifi, slow internet, site outages).
-District infrastructure (Servers, switches, access points).
-Personal devices (BYOD) *We only support getting devices on our wifi network/printing capabilities may be provided.
What we don't support
-Repair (hardware or software) on personal BYOD devices.
-Software support for non-major Operating Systems (Linux, CentOS, etc).
-Backup or retention of personal data.
Our Information Technology team is available between 7:30am - 4:30pm Monday-Friday. Our team is not available for work outside these hours unless approved by the board or Director of Instruction & Learning Services.
If your school site has a technical related emergency & requires one of our team members to resolve, please contact our HelpDesk directly at firstname.lastname@example.org
Please keep in mind emergencies are generally categorized as the following:
-Total site outage (no internet)
-Server outage (access to critical School related resources)
-Time sensitive work or project hampered by non working technology
-Assistive Technology no longer working
Often our team will book weeks in advance to facilitate visits, meetings, fixes & various projects around our unique Gulf island geography. We will always do the best we can to serve you given our team size & current ticket load.
Self Serve Outage Map
You can check the self serve Outage Map of any of our School Sites here. Use username & password tech/tech for access. (WAN only)*